In a significant push towards fulfilling its commitment to offer end-to-end premium experience to users, Xiaomi, a global technology leader, has introduced Xiaomi Priority Club. Crafted to enhance consumer experience across touchpoints, Xiaomi Priority Club will offer a host of benefits that enable a seamless ownership and service experience while supplementing the unmatched brilliance of Xiaomi products.
Xiaomi is revolutionizing customer experience by offering exclusive benefits designed to elevate every aspect of the consumer journey. With priority online appointments and expedited service at service centres, members can expect swift resolutions to their concerns, ensuring minimal disruption to their lives. Complimentary pick-up and drop services for mobile repairs eliminate the hassle of maintenance, while the guarantee of a 2-hour repair or standby device ensures uninterrupted connectivity. Regular half-yearly health check-ups and software updates keep devices in peak condition, optimizing performance.
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Statement
Muralikrishnan B, President, Xiaomi India said “Throughout our 10 years in India, we’ve continually evolved to meet the changing needs of our aspirational users. The commitment to deliver end-to-end premium experiences goes beyond just bringing flagship products. Xiaomi Priority Club extends our efforts in elevating our service standards and reiterates our core focus on customer satisfaction. With this, we are ensuring that every interaction with Xiaomi is nothing short of exceptional.”
Additionally, members can enjoy the convenience of prompt callbacks from customer support and direct chat access to knowledgeable agents, bypassing automated systems for a more personalized and tailored experience. These offerings collectively enhance the customer journey, reaffirming Xiaomi’s commitment to providing exceptional service and support to its valued consumers.
In the first phase, the Xiaomi Priority Club service is being rolled out to Xiaomi’s premium smartphones, including the recently launched Xiaomi 14 Series – Xiaomi 14 Ultra and Xiaomi 14. The benefits will also be available for Xiaomi 13 Pro, Xiaomi 12 Pro, and Mi 11 Ultra.
Xiaomi Priority Club service is also being rolled out to users who own the Mi QLED TV 75, Xiaomi OLED Vision TV 55, and Xiaomi Smart TV X 65.
For more information on Xiaomi’s Priority Club and to enrol for the benefits, please visit here.
| Xiaomi Priority Club | |
| Xiaomi 14 Ultra | Xiaomi OLED Vision TV 55 |
| Xiaomi 14 | Xiaomi Smart TV X 65 |
| Xiaomi 13 Pro | Mi QLED TV 75 |
| Xiaomi 12 Pro | |
| Mi 11 Ultra | |
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About Xiaomi Corporation
Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.
Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.
Xiaomi is one of the world’s leading smartphone companies, with its global smartphone shipments ranked among the top three and global MAU (including smartphones and tablets) reached 641.2 million in December 2023. The Company has also established the world’s leading consumer AIoT (AI+IoT) platform, reached approximately 739.7 million smart devices connected to its platform (excluding smartphones, laptops and tablets) as of December 31, 2023. In October 2023, Xiaomi upgraded its strategy to “Human × Car × Home” smart ecosystem, seamlessly merges personal devices, smart home products, and cars. Xiaomi always centers on humanity and is committed to providing comprehensive, better connected experiences. Xiaomi products are present in more than 100 countries and regions around the world. In August 2023, Xiaomi was included in the Fortune Global 500 list for the fifth year in a row, ranking 360th.
Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.
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