Feature
- Kyndryl, the world’s leading provider of IT infrastructure services, has earned the title of Leader.
- The company prioritizes culture, people, and alliances, crucial for transforming workplaces and achieving business success.
- MMS’s goal is to improve end-user operational efficiency and commercial effectiveness.
In Gartner’s July 2023 “Magic Quadrant for Managed Mobility Services, Global” study, Kyndryl, the world’s leading provider of IT infrastructure services, has earned the title of Leader. This award recognizes Kyndryl’s ability to execute and its holistic vision in offering managed mobility services.
Defining Managed Mobility Services (MMS):
- MMS refers to vendors providing IT and business process services to manage different elements of mobile devices, accessories, management systems, and mobile apps.
- MMS’s goal is to improve end-user operational efficiency and commercial effectiveness.
- Data security, high device uptime, mobile asset visibility, inventory optimization, cost savings, increased ROI, and enhanced user experiences are encompassed.
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Leadership Criteria According to Gartner
Gartner defines the following criteria for managed mobility services market leaders:
- Leaders have solid processes and resources in place to meet changing market needs.
- They start with device-centric logistics and customer-owned UEM instance management and then go on to mobile app development and integration with business processes as needed.
- Leaders change their service offerings regularly to fit evolving use cases and ensure enterprise-level delivery and control.
- They display technical proficiency and the ability to address a wide range of user needs.
Kyndryl’s Strong Market Position
Kyndryl’s consistent recognition as a Leader in the managed mobility services industry is attributed to its organizational culture, talent pool, and dedication to providing crucial skills, strategic alliances, and data-driven services to international clients.
Ivan Dopplé’s Perspective
Ivan Dopplé, SVP of Kyndryl, stresses prioritizing “employee-first” tech investments and experiences in the hybrid workplace. He emphasizes that Kyndryl being a Leader showcases its robust culture, talent, and global potential for expertise, alliances, and data services.
Kyndryl’s Comprehensive Offerings
- The consultation, implementation, and administration services provided by Kyndryl cover purchasing, hardware, software, enhanced security features, and sustainability-oriented solutions.
- The company’s business mobility solutions prioritize the needs of its users and use AI-driven strategies to improve the working environment. Kyndryl seamlessly integrates applications and data, streamlines operations, and optimizes IT activities across numerous touchpoints.
XLAs as a Measure of Success
- To co-create digital workplace solutions evaluated using Experience Level Agreements (XLAs), Kyndryl works with its international clientele.
- This strategy helps to achieve success by coordinating company objectives with priorities.
Conclusion
Kyndryl’s recognition as a Gartner Magic Quadrant Leader underscores its commitment to innovative, employee-focused solutions for evolving market needs. The company prioritizes culture, people, and alliances, crucial for transforming workplaces and achieving business success.
